• Returns & Exchanges

    Return and exchange policy

    After receiving the order, the purchaser has the right to withdraw from the contract entered into with the e-store within 14 days.

    To exercise the 14-day right of withdrawal, you must not use the ordered goods in any way other than is necessary to ensure the nature, characteristics, and functioning of the goods in the same way you would be allowed to test the goods in an actual store.

    Please note that the right to return products does not apply to:

    The right of withdrawal does not apply if the purchaser is a legal person.

    • Custom-made products that are ordered from the manufacturer according to the customer's wishes.
    • Fabrics cut to order.
    • Products requiring assembly or installation. 

    If the goods have been used for any purpose other than is necessary to ensure the nature, characteristics, and functioning of the goods, or if there are any signs of use or wear and tear, the online store has the right to lower the amount returned in accordance with the decrease in the value of the goods.

    To return the goods, you must submit a declaration of withdrawal (the form for which can be found  CANCELLATION FORM  to the e-mail address: sales@gaffersband.eu within 14 days of receiving the goods.

    The purchaser shall bear the cost of returning the goods, except in cases where the reason for the return lies in the fact that a refundable product does not comply with the order (e.g. a wrong or defective product).

    The purchaser must return the goods within 14 days of the submission of the declaration of withdrawal or submit evidence that they handed over the goods to the carrier within the aforementioned period.

    Upon receiving the returned goods, the online store shall return to the purchaser, immediately but no later than after 14 days, all of the payments received from the purchaser based on the contract.
    The online store has the right to refuse to make a refund until the goods being returned are received or until the buyer has provided proof of returning the products, whichever occurs first.

    If the buyer has clearly chosen a different form of shipment than the cheapest usual form of shipment offered by the online store, the store is not required to compensate the cost exceeding the usual shipping cost.

    The online store has the right to withdraw from the sale and demand that the goods be returned by the purchaser if the marked price of the goods in the online store is significantly lower than the market price of the goods due to an error.

    If shipments with obvious damages are delivered, you are obliged to make a complaint to the transportation company immediately and to refuse the acceptance of the shipment. Please also contact our customer service (sales@gaffersband.eu.), so that Gaffers Band is able to protect its right to satisfy claims against the transportation company. 

    Please note that we always need photographic evidence of the parcel and the damaged items sent to us by E-mail in order to handle your complaint.